Sending templates with variables: Sending errors

Incident Report for MessengerPeople API

Resolved

All templates are working again. The last error occured around 15:30 UTC on May 13th.

Posted May 14, 2021 - 07:44 CEST

Investigating

We're not aware of the reasons yet, but sending templates with variables (image / video / docs / text) seems to run into errors. Since nothing changed on our side, we assume there's an error on WhatsApps side.

Posted May 13, 2021 - 11:58 CEST

This incident affected: Messenger gateways (WhatsApp Business).